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What are the key areas of responsibility?

What is the problem, process, practice, issue to be addressed?

What is the desired outcome/result/or standard expected?

 Office/Telephone Reception

Maintaining face-to-face service during peak times

Timely response to all telephone inquiries/office visitors.

Seminar Scheduling and Coordination

Planning for seminars occurs too late to secure optimal meeting space and prepare advance communications.

Preferred spaces are secured and advance communications completed in time to ensure well-attended (meets 90% of expected attendance) events

Administrative Support (expense reports, book orders, purchase orders)

All requests processed within 24 hours of receipt and issues resolved to avoid delay in receipt of purchases

Editorial Assistance (monitor, track & maintain lists of manuscript submissions)

Certain associate editors consistently are behind schedule.

All manuscripts progress through the review process according to established schedule.